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Frequently Asked Questions

What's your shipping policy?
We ship both domestic and international. Domestic shipping (within USA) will be calculated at checkout. We charge a flat rate of $25 for international shipping via Fedex. If your shipment ends up being less, you will be refunded the difference. If you would like your order to ship via a different carrier, please email us at hello@dear-survivor.com with your request.
What's your return policy? 
Returns and exchanges are offered for unworn items within 1 week of receiving them. If you were gifted Dear Survivor and wish to exchange, please email us at hello@dear-survivor.com. *All sale items are final.

How do I care for leather earings? 
Genuine cowhide is a strong material, but if your earrings warp out of shape, here is how you stiffen then back to their original shape: lightly rinse the earring in water, lay flat, and press with a heavy book for 1-2 hours, or until dry. If makeup smudges on the front, wipe clean with a damp cloth.
How do I care for Piñatex earrings? 

This natural, plant derived material is a little more sensitive than cowhide, so avoid contact with water and hair products. If makeup smudges on the front, wipe clean with a damp cloth.

How do I care for rubber earrings? 

Rubber is a strong material and will hold it's shape well. If they get dirty, wipe clean with a damp cloth. If a jump ring breaks, please email us at hello@dear-survivor.com, we are happy to repair it for you.

Do you replace lost earrings?

We do not replace lost earrings. If you would like to purchase a single earring as a replacement, please email us at hello@dear-survivor.com.

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